Return
Policy for Fragrances
In order to return merchandise, you must obtain an RMA number from our customer service department.
You may return any unopened merchandise (except Skincare, Haircare, and Makeup items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.
We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.
We do not offer refunds or exchanges on Skincare, Haircare, or Makeup items due to health reasons. Please make your selections carefully.
We require the following information to process your return. (If this information is not included, we will be unable to process your return.
- RMA number
- Full name and address
- Phone number
- E-mail address
- Packing slip
- Original Order Confirmation Number
- Your reason for returning the merchandise
Return
Policy for Handbags
In order to return merchandise, you must obtain an RMA number from our customer service department.
Exchanges or Refunds will only be allowed in case of manufacturer defects or incorrect product on unused items within 30 days of receipt of goods. Products returned for any reason other than damage, defects or incorrect will NOT be eligible for return nor exchange.
We do not accept unwanted/unopened returns on any items. Products to be defective, damaged, or incorrect, we will gladly provide you with replacement or repair service.
Please contact our customer service department or email within the time period specified to request a Return Merchandise Authorization (RMA). All returns will be refused without RMA #.
Please file claim with carrier if merchandise is damaged.
U.S. Shipping Options & Costs
Standard Ground U.S. Shipping (4-7 business days)
U.S. orders will be shipped via UPS, DHL, or U.S. Postal Service Priority Mail. Most packages arrive within 4-7 business days.
FREE for orders over $100.00.
(The $100.00 total is calculated BEFORE any promotion or coupon deductions, gift wrap charges & taxes)
International Orders
Shipping costs range depending on your location.
Please contact our customer service department to arrange delivery.
*Please note, Customs policies vary from country to country. You may be subject to import duties and taxes, which are enforced once a shipment reaches your country. Charges for customs clearance must be paid by you. Unfortunately, we have no control over these charges.
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